Return Eligibility Customers may request a return within 30 days of delivery. The return period begins once the order has been delivered to the customer.
Return Conditions To be eligible for a return, items must be:
Unused and in like-new condition
In the original packaging
Accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return To request a return, customers must contact us first by email and receive return approval before shipping the item back.
Returns sent without prior authorization may not be accepted.
Return Shipping Customers are responsible for return shipping costs unless:
The item arrived damaged
The item is defective
The wrong item was sent
Damaged or Incorrect Items Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible with photos and order details so we can resolve the issue quickly.
Depending on the situation, we may offer:
A replacement
Store credit
A full or partial refund
Refunds Once the returned item is received and inspected, refunds will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Non-Refundable Items The following items are not eligible for return or refund:
Final sale items
Customized or personalized products
Heavily used or damaged items caused by customer misuse
Restocking Fee For returns showing signs of use, missing packaging, or unnecessary damage, we reserve the right to apply a reasonable restocking fee or partial refund deduction.
Order Cancellations Orders may only be canceled before they are processed or shipped. Once shipped, the order must follow the normal return process.
